Program Manager - Material Services

As our Program Manager you lead (material service) programs from an end-to-end perspective, for your assigned product/market combination, towards financial- and operational goals. We are currently recruiting a Program Manager for Material Services. Your primary objective is to balance the program’s service levels, and its capital requirement. To achieve this, you will be collaborating with cross functional teams in the chartering, initiation and executing of programs. You are based in our Hoofddorp location, and report into the Head of Programs.

The Team

The Program Management team is lead by the Head of Programs, which you will report into. In the Hoofddorp Program Management team, you work alongside a Pricing Specialist as well as a direct Program Management colleague to manage the Defense Programs, Parts Distribution Programs and Fokker Programs. The team is part of the Programs Department which also includes the Customer Support Representatives team, and works closely together with the Commercial & Procurement Teams.

Key Responsibilities

As a Program Manager, you will lead service programs from start to finish for your assigned product/market combination, ensuring a balance between service levels and capital requirements. You will collaborate closely with Product Owners and Operational Leaders to manage one or more programs, guiding them through ideation, project chartering, execution, monitoring, and continuous improvement, all while adhering to industry best practices. In partnership with Sales Managers, you will develop proposals that align with both current operational capabilities and future ambitions. Additionally, you will work with Supply Chain, Production Support, and Engineering Services teams to prevent, manage, or resolve issues related to obsolescence and reliability.

• Charter, initiate, and manage resourcing and Last Time Buy (LTB) projects.
• Actively optimize inventory requirements and collaborate with the Fulfillment Team to divest excess stock.
• Lead make-or-buy decisions to align with product and program goals.
• Initiate and execute continuous improvement plans to drive program performance.
• Develop and maintain strong relationships with key customers to meet their requirements.
• Manage internal communication and collaboration to ensure clarity, agreement, and efficiency.
• Promote best practice management processes and encourage the consistent use of tools and methodologies.
• Lead internal and external Program Review Meetings for operational alignment.
• Ensure accurate program administration that reflects the current program status.
• Coordinate ongoing program efforts, addressing risks, dependencies, and issue resolution.

• Bachelor’s degree in Aerospace or Supply Chain Engineering, or relevant experience in managing complex projects.
• 4+ years of relevant experience or an advanced degree in a related discipline, with 2+ years managing programs or key accounts.
• Strong analytical skills and proficiency in software such as Excel and Access.
• Excellent verbal and written communication skills in both English and Dutch.
• Proven ability to manage stakeholders and navigate conflicting views effectively.
• Strong problem-solving abilities with an innovative, "outside-the-box" mindset.
• Hands-on and pragmatic thinker, with a track record in Project Management (IPMA certification preferred).
• Experience with Lean and Six Sigma methodologies (Green Belt certification preferred).
• Ability to work efficiently in cross-functional and cross-regional teams.