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Customer Support Representative

As a Customer Support Representative, you are responsible for the operational management of a portfolio of customer accounts, consisting of a mix of Airliners, Aircraft Manufacturers and 3rd party shops.

  • 1 year contract
  • 40 hours a week
  • 1 HBO+
  • 40 Vacation/ADV days per year
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How you keep the engine running with us

As a Customer Support Representative, you are responsible for the operational management of a portfolio of customer accounts, consisting of a mix of Airliners, Aircraft Manufacturers and 3rd party shops. Within the contracted customer support team the biggest goal is to deliver customer repairs on time and for the right price. Together with your colleagues, you will take care of the order process for the product line Component Services, consisting of both outsourced and inhouse repair orders, as well as offering exchanges. Within this setting, you will function as a connector to tie all ends together, representing the customer within the organization and the other way around.

You report to the Manager Customer Support within the Component Services business line. Within this role you are in direct communication with our customers and internal stakeholders.

  • Responsible for managing the tail-to-end order process for the product lines Spares, Exchange, and Repairs;
  • Operationally managing customer accounts;
  • Take responsibility on ongoing issues on key accounts and take initiative to propose improvements where needed;
  • Responsible for monthly report out on key customer accounts (both internally and towards the customer): communication on order status and performance;
  • Monitoring and improvement of customer satisfaction;
  • Sharing quotes with the customer and managing their status;
  • Warranty handling and warranty claim settlement;
  • Following up on and coordinating customer questions and complaints.

How you are valuable to us

  • We are looking for an enthusiastic Customer Support colleague, who has an HBO professional- and intellectual level and preferable experience within the aerospace industry or logistics;
  • You are customer- and service orientated, have a commercial drive and a problem-solving mentality;
  • You master the Dutch and English language fluently (both spoken and written);
  • You are commercially savvy and understand customer needs and requirements;
  • You have a flexible attitude and can perform under pressure in stressful situations;
  • You can work well both independently and, in a team;
  • Change energizes you and you are creative;
  • You have good analytical skills, in addition to a practical solution orientation;
  • Valued competences: accountability, cooperation, adaptability, flexible behaviour, workmanship, customer orientation, initiative, focus on quality, commercial power.

Employee Quote

As one of the major independent players in the aerospace industry, we handle a diverse range of aircraft types. From commercial airliners to specialized military vehicles, each kind of vehicle finds its way to us, making our work both varied and challenging

Danny Vos

Danny Vos
Aircraft Mechanic

Employee Quote

We consider diversity and inclusion incredibly important; we believe that everyone deserves a fair chance. As the saying goes, diversity is being invited to the party, inclusion is being asked to dance as well. This is what Fokker Services Group stands for

Didier Soesman

Didier Soesman
Talent Aquisition Consultant

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Where you will be working

A company with over a hundred years of experience, innovation, knowledge and expertise coursing through our veins. Our cross-departmental approach and tailor-made solutions are making their mark on the future of aerospace innovation. With our welcoming and friendly culture, we are more than just colleagues. We are a team of friends committed to both fun and development in the workplace. This enthusiasm and ongoing performance development ensures that our employees commit to Fokker Services Group for the long-term. 

We are pioneers and we are dauntless. It's no coincidence that we're a global player in the field of aircraft maintenance and advancement. Together with our keen and initiative-taking colleagues, we work on the most innovative and advanced solutions aiming at creating a more sustainable and optimal aerospace sector. We continue to push the boundaries of possibility. And that's how we make sure we keep aircraft where they belong: in the air! 

What we offer

• A competitive salary matching your knowledge and experience;
• 27 holiday days and 13 ADV leave days per year (when working fulltime, 40 hours)
• A challenging international working environment;
• Professional and personal growth opportunities and a lot of autonomy.
• Company laptop and phone;
• An insider’s look into the innovative world of aviation;
• A lot of room for professional and personal growth;
• Fun colleagues (trust us, we’re not biased).

Ready for take-off?

How we fly through your application 


  1. The telephone interview

Our recruiter will get in touch with you. Immediately providing the opportunity to make each other's acquaintance. 


  1. Initial on-site interview with your prospective manager and a team member

Now's the time to really get to know each other. We look forward to meeting you at our office where we can engage in an in-depth conversation with you.  


  1. Second on-site interview with your prospective manager

Time to get down to the business in hand. You and your prospective manager will delve deeper into the salient points relating to your possible new job and discuss any future ambitions.  


  1. Screening 

ITAR screening is applicable for some positions. Should this be the case, you will be informed in due course.  


  1. Job offer 

Yes please! If both parties are equally enthusiastic, an appropriate job offer will be forthcoming in fitting with the position and your level of skills.  

Apply now
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