AOG Support Representative

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How you keep the engine running with us

As an AOG Support Representative at Fokker Services you be part of a dedicated AOG Team of ~7 FTE, working in a 24/7 roster. You will be accountable for and ensure a smooth operation of our AOG and Inspection Services in accordance with the agreed Service Levels.

You will actively manage the operational priorities. It is your responsibility to provide our customers with the best possible Services and AOG Support. Be a point of contact for (new) customers that request AOG Support and manage the communication. In case of an AOG no stock situation, you will expedite orders, or source from the supplier and/or aftermarket, arrange (drop) shipments and all other tasks necessary to fulfil the Customer requirement.

When there are no AOG requirements to fulfil you will support the Logistics by performing inspections of parts, prepare picks, prepare shipments of parts, including export declarations.

Further you ensure that 5S and waste control for your area is in place and maintain it at the required standard. As an AOG Support Representative you oversee that all tasks are processed, performed and administrated in our ERP systems in accordance with our internal procedures.

Receive, register and manage AOG Request and Orders;
Create Sales Orders and Pick Tickets;
Inspect and Certify Aircraft Parts i.a.w. the required regulations;
Create and prepare shipments including export documentation;
Receive, inspect and certify inbound material;
Ensure a flawless administration in our different ERP Systems;
Prioritize workload and escalate to Logistic Leads when required;
Maintain constant communication with Customers and all stakeholders to ensure alignment;
Waste control and keep the work environment and surroundings clean and tidy (5S);
Perform all other required duties to keep the logistics department/warehouse operational;
Able to set the right priorities and work according to the defined standards;
Able to improvise on AOG requests;
Customer focused and convincing attitude;
Flexible and open minded, able to work together with a wide range of people;
Perform all duties of the AOG Support Representatives as required per roster;

How you are valuable to us

MBO4 or HBO level by education or experience;
Advanced Knowledge of Microsoft Excel;
Preferably experienced in (aerospace) logistics;
Fluent in Dutch & Advanced in English(verbal and written);
Basic technical knowledge of aircraft parts and tooling preferred;
Forklift license (Narrow-Aisle & Reach) or willing to obtain must;
Requirement to pass internal training programs;
Flexible and agile attitude;
Stress resistant, be able to perform under pressure;
Accurate and result oriented;
Team player;
Currently living in the Netherlands.

Employee Quote

As one of the major independent players in the aerospace industry, we handle a diverse range of aircraft types. From commercial airliners to specialized military vehicles, each kind of vehicle finds its way to us, making our work both varied and challenging

Danny Vos
Aircraft Mechanic

Employee Quote

We consider diversity and inclusion incredibly important; we believe that everyone deserves a fair chance. As the saying goes, diversity is being invited to the party, inclusion is being asked to dance as well. This is what Fokker Services Group stands for

Didier Soesman
Talent Aquisition Consultant

Where you will be working

A company with over a hundred years of experience, innovation, knowledge and expertise coursing through our veins. Our cross-departmental approach and tailor-made solutions are making their mark on the future of aerospace innovation. With our welcoming and friendly culture, we are more than just colleagues. We are a team of friends committed to both fun and development in the workplace. This enthusiasm and ongoing performance development ensures that our employees commit to Fokker Services Group for the long-term.

We are pioneers and we are dauntless. It's no coincidence that we're a global player in the field of aircraft maintenance and advancement. Together with our keen and initiative-taking colleagues, we work on the most innovative and advanced solutions aiming at creating a more sustainable and optimal aerospace sector. We continue to push the boundaries of possibility. And that's how we make sure we keep aircraft where they belong: in the air!

The Team

Working at Fokker Services Group gives you the opportunity to work in a dynamic and entrepreneurial environment, with innovative thinking and cooperation with a no-nonsense culture as the core. You will be guided by professional and resolute colleagues, which will give you the knowledge and experience to further boost your career.

We also offer you:

A competitive salary matching your knowledge and experience
38% Shift Allowance
When working fulltime (40 hours), you have 28 holiday days
A challenging international working environment
An insider’s look into the innovative world of aviation
A lot of room for professional and personal growth
Fun colleagues (trust us, we are not biased)

Ready for take-off?

How we fly through your application

The telephone interview

Our recruiter will get in touch with you. Immediately providing the opportunity to make each other's acquaintance.

Initial on-site interview with your prospective manager and a team member

Now's the time to really get to know each other. We look forward to meeting you at our office where we can engage in an in-depth conversation with you.

Second on-site interview with your prospective manager

Time to get down to the business in hand. You and your prospective manager will delve deeper into the salient points relating to your possible new job and discuss any future ambitions.

Screening

ITAR screening is applicable for some positions. Should this be the case, you will be informed in due course.

Job offer

Yes please! If both parties are equally enthusiastic, an appropriate job offer will be forthcoming in fitting with the position and your level of skills.

Apply now